Refund policy

TA YŌTO 2.0 HeadSpa Bed — Custom Orders

 

The TA YŌTO 2.0 HeadSpa Bed is custom-made to order and is not held as stock. Because of this, the following applies specifically to bed orders:

 

Lead Time

Estimated timeline from payment to delivery is approximately 60 business days, made up of: order lodged with manufacturer (within 3 business days of payment), manufacturing (up to 10 business days), sea freight (20-40 days), and customs clearance plus final delivery (up to 10 days). This is an estimate and may vary due to shipping and customs conditions outside our control. We will proactively contact you if we become aware of a delay to this estimate.

 

Cancellation

Because each bed is made to order, orders cannot be cancelled for a change of mind once production has commenced. This does not affect your rights under the Australian Consumer Law if the bed arrives faulty, not fit for purpose, or not matching its description — those rights apply regardless and cannot be excluded.

 

Manufacturer Warranty

Frame, mattress, Vichy ring and basin: 12-month manufacturer's warranty. Mixer: 5-year manufacturer's warranty. This warranty is provided in addition to, and does not replace, your rights under the Australian Consumer Law, which exist independently of any manufacturer warranty and have no fixed expiry date.

 

 

 

Other Products — Returns

 

For all other products, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

 

To start a return, you can contact us at contact@tohiheadspasupplies.com.au. Please note that returns will need to be sent to the following address: 6 Belmont Square, Belmont, Victoria. 3216

 

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

 

 

Your Rights Under Australian Consumer Law

 

Regardless of the above, you are entitled to a repair, replacement, or refund if a product has a major fault, is not of acceptable quality, or does not match its description. These guarantees cannot be excluded, and nothing in this policy is intended to limit them.

 

You can always contact us for any return or warranty question at contact@tohiheadspasupplies.com.au