Shipping policy

Shipping Policy 

(Excluding Head Spa Beds) 

Order Processing Times 

  • After an order is placed, we require up to 2 business days to prepare it for shipping. Please note that weekends and holidays are excluded from this processing time. Orders received after 5 PM will be processed on the next business day.

Shipping and Delivery Information

(Head Spa Beds) 

Order Processing Time

  • We strive to process and ship your orders promptly.
  • Typically, orders are processed within 24 hours after payment confirmation.
  • During peak seasons or special promotions, processing times may vary slightly.

Shipping Options

Choose from our two shipping methods:

Standard Shipping

  • Estimated delivery within 50-65 days.
  • Please note that these timeframes are estimates and not guaranteed delivery dates.

Shipping Rates

  • Shipping costs are calculated based on the weight of your order and the selected shipping method.
  • You can view the shipping costs during checkout or discuss rates verbally or via email with our sales team.

Order Tracking and Account Management

  • Order Process Management:

    • Purchase Confirmation and Manufacturer’s Order:

      • Upon purchase, we send an immediate confirmation email to you.
      • Initiate the manufacturer’s order, specifying the requested head spa device and any customizations.

    • Virtual Quality Assurance (QA):

      • Conduct a virtual QA process with the manufacturer.
      • Ensure that the device meets quality and Australian standards and adheres to specifications.
      • Communicate any necessary adjustments or modifications.

    • Spa Bed Completion and Shipping Manifest:

      • Monitor the progress of the spa bed’s assembly.
      • Once completed, add it to the shipping manifest.

    • Sail Date and Expected Arrival:

      • Coordinate with the shipping company to determine the sail date.
      • Inform you of the estimated arrival window.
      • Provide tracking information for transparency.

    • Shipping and Customs Clearance:

      • Monitor the shipment’s progress.
      • Facilitate customs clearance by providing necessary documentation.
      • Address any delays promptly.

    • Collection by Shipping Agent and Final Delivery:

      • Arrange for the shipping agent to collect the crated spa bed.
      • Confirm delivery details, including the delivery address.
      • Keep you informed throughout this process.

    Transparent Updates: You’ll receive timely updates on your shipment’s progress. No surprises—just clear communication. 😊

Undeliverable Packages

  • If a package is returned due to an incorrect address or multiple delivery attempts, additional shipping charges will apply for re-shipment.

Lost or Damaged Packages

  • While we cannot be held responsible for lost or damaged packages after they’re handed over to the carrier, we’ll assist you in filing claims if necessary.

Holidays and Weekends

  • Please note that our carriers do not operate on weekends or public holidays.
  • Orders placed on these days will be processed on the next business day.

Get in Touch

For any shipping inquiries or assistance, feel free to contact our dedicated customer service team:

  • Email: contact@tohiheadspasupplies.com.au
  • Phone: 0478833766

Domestic and International Shipping Options

  • Domestic Shipping:

    • We offer shipping within Australia.
    • Our standard shipping option is via Sendle, our trusted shipping partner.
    • Expedited shipping is available upon request (additional charges may apply).
    • Estimated delivery times within Australia vary based on location and shipping method. Please refer to the Sendle website for specific details1.

  • International Shipping:

    • We currently do not offer international shipping. Our apologies for any inconvenience.
    • If you have specific international shipping requests, please contact our customer support team.

Shipping Costs

  • Our shipping costs are calculated based on the weight and dimensions of the items in your order.
  • For orders above $200, we offer free standard shipping within Australia. (excluding our Head Spa Beds)
  • Expedited shipping costs will be provided during checkout.

Sendle Shipping Terms

  • Sendle is committed to providing reliable and eco-friendly shipping services. Here are some key terms related to Sendle’s services:
    • Carbon-Neutral Delivery: Sendle offsets the carbon emissions from every parcel delivery, making it an environmentally conscious choice.
    • Parcel Tracking: You’ll receive a tracking number once your order ships. You can track your parcel’s progress on the Sendle website.
    • Delivery Estimates: Sendle provides estimated delivery times based on the destination. Please check their website for specific details1.
    • Coverage Areas: Sendle covers most metropolitan and regional areas within Australia. However, some remote locations may have limited service availability.

Returns and Refunds

  • For information about returns and refunds, please refer to our separate Returns Policy.

Contact Us

  • If you have any questions or need assistance, feel free to reach out to our customer support team. We’re here to help!